Lush Cosmetics Arden Fair

It’s rare that you find someone who touches your heart so dearly, let alone at a retail shop. My mom and I were in town for a doctors appointment yesterday and decided to go to Lush to pick up some bath bombs since we don’t have one in our hometown. My sweet mom, on a fixed income due to disability, wanted to buy my sister a present for watching her dog overnight for her. Unfortunately, right after she bought the shampoo and conditioner bars, she left her bag in a bathroom stall and it was stolen within 5 minutes. After checking with security we made our way back to Lush to see if it was turned in, and to buy it again if not. When we touched based with the employees at Lush we found out that it had not been turned in to our dismay. What happened next turned my little black heart gold. The employees were SO kind to me and my mom and did what they could to make up for it, even though it was our mistake and not there’s. They treated us with such kindness and compassion I literally teared up in the store. These are beautiful human beings and they deserve a giant raise. THIS is what makes a company great. P.S. They worked yesterday (6/29) around 1:00

I love the Arden Lush, I go about once a month and all of the staff are attentive, kind, and positive with both customers and each other. I really like seeing the kids faces brighten too when they get to pick a bath goody to try out. My hair has also been a lot happier since switching to their solid shampoo bars and lightweight conditioner. Definitely recommend this place.